Shipping Policy

SHIPPING POLICY

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. This differs from the shipping times which can be found on the table below. For countries not mentioned on the table below, shipping rates are calculated at checkout.There might be delays due to Covid-19 pandemic or postal service problems that are outside of our control. We will keep you well informed should there be any delays in the processing and delivery of your order(s)

Rest Of The World Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping for HairSprouts: We offer £8 and £26 flat rate shipping worldwide.

Domestic Shipping Rates and Estimates
Free shipping to United Kingdom (England, Northern Ireland, Wales, Scotland).

International Shipping
We offer international shipping to the following countries:

China, Hong Kong SAR, Israel, Japan, Malaysia, Qatar, Singapore, South Korea, Taiwan, United Arab Emirates, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Nigeia, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City, South Africa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, New Zealand, Canada, Mexico.

Countries We Do Not Currently Ship To

At this time, we do not ship to:

Afghanistan, Algeria, Angola, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iceland, India, Indonesia, Iraq, Isle of Man, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Helena, Sudan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Turkmenistan, Tuvalu,USA, Uganda, Uzbekistan, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HairSprouts is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 1-16 days (based on your shipping option at check out) of receiving your shipping confirmation email, please contact us at info@hairsprouts.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@hairsprouts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please refer to our Return Policy and Refund Policy for more details

If you have any further questions, please don't hesitate to contact us at info@hairsprouts.com

Return Address
Every return should be addressed to:
HairSprouts
Unit 72820, Courier Point, 13 Freeland Park,
Wareham Road, Poole, Dorset
BH16 6FH, UK

Your Cart